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FREQUENTLY ASKED QUESTIONS
At Cancun Discounts, your satisfaction is important to us. Please read the FAQ's below. If you don't find the answer to your questions, you can Contact Us or Search Our Site to find the information you're looking for. We strive to answer all e-mails the same day. Or, now you can click the button to the right for live customer support. 1. Are you a travel agency? FAQ'S Yes. Cancun Discounts is a subsidiary of JS Tour & Travel, a certified member of the American Society of Travel Agents (ASTA), the most trusted and prestigious travel association in the world. We are also certified by IATA, the world's licensing authority for travel agents and agencies. We book hundreds of vacations and tours each year, and are happy to help you with your needs. You can also read more About Us or read our Customer Feedback. First and foremost, though, we are a couple who love to travel, and Cancun is one of our favorite places. We spent so much time during our visits to Cancun surfing the internet trying to find deals and tours, that we decided it was time to consolidate the information in one place. And Cancun Discounts was born! Cancun Discounts is a clearinghouse for Cancun, Cozumel, Playa Del Carmen, Puerto Aventuras, and Riviera Maya tours and activities, and we give you a bigger selection of tours than anyone else in Cancun. We try to offer every single tour in Cancun and the Mayan Riviera - there's no need to look anywhere else. You won't find any lower prices anywhere, or any tours we don't offer. You can find it here!
Yes. However, it is unlikely we'll be able to get your tour booked, confirmed, and your voucher made before you leave. Not to worry though, you'll just check your e-mail from your hotel's internet kiosk. Alternatively, you can write in the special instructions when booking that you'd like us to fax it to you at your hotel.
Yes! Many people who decide to wait until their arrival in Cancun to book their activities find out that the popular activities, such as Swim With the Dolphins, sell out weeks in advance. They are disappointed, and have to settle for the second-rate activities. They are also shocked to find out that most hotels and travel agencies add significant surcharges onto the tour rates that they charge. Our tour discounters are able to offer big savings over those hotel tour desks, and we consolidate many tour operators into one site so you can have the widest selection possible. As for travel, the online sites that we feature offer you the ability to search hundreds of sites for the best deals available. Your travel agent may only tell you about the offers from the specific agencies that they have set up deals with. Therefore, you may end up paying hundreds of dollars more! It is especially important to reserve rental cars online before your trip. They are popular, and many sell out long before you get to the airport! The same applies for Airport Transportation. Make sure you have in booked well in advance, so you are not stranded, or end up paying big money for a taxi! As for safety, all our featured providers offer SSL encryption, which is the internet standard measure of security. As with all internet transactions, paying with a credit card is recommended because credit cards offer fraud protection. You will usually be refunded by your credit card company should any type of fraud take place. You can book online with Cancun Discounts and our featured merchants without fear.
If you don't find the activity you're looking for, try searching our site using the search box below, or try our Site Map. Sometimes the exact activity for you is just hiding in another category. For instance, on our Cancun Snorkeling page, Xel-Ha and Xcaret are two of the most popular snorkeling destinations in Cancun. Why are they not listed on that page? Because they are so popular, we gave them their own pages! If you still don't find it, we may just not have it listed. We try to show all the available activities from the Quintana Roo area, but sometimes we could overlook something. We're only human! Please e-mail us and we'll try to add it as soon as possible! Yes. You can sponsor many types of advertising with us. See Our Options. 6. Cancun Activities, Excursions and Tours - Why reserve online?
The hotel usually
works with only one tour company, so you're limited to the tours that the
one company offers. For example, your hotel may not offer an excursion
to Sian Ka'an Biosphere, or to
Coba Mayan ruins. Many hotels
don't. While most offer a tour to
Xcaret and
Xcaret, if you're at a smaller hotel,
your hotel may not even offer Cancun tours for you! If you're looking
to conserve money by staying in a vacation rental, you'll also miss out
on a tour booth at the condominium. Many of the most
popular Cancun activities, excursions and tours sell out well in advance.
If you want to swim
with the dolphins, or take a
jungle tour, you'd better
reserve online before you travel, or you're taking a big chance on being
disappointed. When we were last in Cancun, and did the
Swim With the Dolphins
attraction at Xcaret, there were
many people who were being turned away because the attraction was sold out.
There was a separate line for people who didn't have advance tickets that
was a mile long, while we skated right in, with no wait and no problems.
This is very important advice! You've worked
hard all year to take your Cancun vacation. Don't you owe it to yourself
to enjoy every minute of it? Why waste your vacation reviewing tour
guide manuals, researching which tour is best for you, discussing it with
your family, etc. when you could be swimming in the beautiful Caribbean,
getting a tan on the beautiful white sand beach,
snorkeling the coral reefs,
or sailing to Isla Mujeres?
Take it from us, you'll be happy you took care of all that before hand.
You'll want to reserve your
Airport Transportation
in advance too, so you aren't taken on an involuntary sightseeing tour around
the Yucatan, or left waiting at the curb for an hour in the hot sun. 7. Why use Cancun Discounts for your Cancun Tours and Activities?
Most other sites,
similarly to a hotel tour booth, offer tours from their featured Cancun
tour provider. If their provider doesn't offer the tour, you aren't
offered it either. We team with several of the best tour providers
in Cancun to bring you the best prices and best tour or excursion for you.
We don't just give you one choice for a particular tour, we show you the
various options that are out there, and we show you the prices too.
Why surf the net tirelessly for that perfect tour or Cancun activity when
you can find most of them right here in one spot? Tour shopping with
Cancun Discounts saves you a tremendous amount of time as well as money.
Is there a tour you don't see here that you want to do?
Let us know and we'll hook you up! We offer you
a chance to give your feedback on a particular tour or activity both by
e-mail and in our
Cancun Forums.
If your tour was great, or even if it wasn't feel free to tell us about
it. We work with our providers to give you the highest quality Cancun
tours and if a particular tour is below par, we'll let our provider know
about it! We only work with reputable providers, so we are confident
that they'll take care of you. We don't use
scare tactics to get you to buy with us like some other sites out there.
If you've seen things like "prices are set to raise by 30% - buy now before
they go up", don't buy it. If any tour provider in Cancun raised their
prices by 30%, they would be immediately out of business.
8. How are the tours so cheap? Are they modified versions of the original?
9. I booked a tour with you but got a confirmation from someone else! Is everything okay? We are a tour clearinghouse. We list every tour in town in one convenient location for you to browse and reserve. However, these tours are run by several different companies. When you place your reservation, it is filled directly by the tour agency that sponsors the tour. So, you will receive confirmation and booking instructions from this company, rather than Cancun Discounts. If you have a question about your reservation, you'll want to contact the company that sent you the confirmation notice at the contact information provided. For this reason, we don't have a shopping cart - you
book each tour ala carte with a different reservation. Seems
cumbersome, but not as much as hunting for days around the internet to
find these tours on your own. You may book three tours with us,
but you may receive three different confirmations with three different
companies. This is normal and to be expected. Each tour will
have it's own confirmation and contact information. 10. Why don't you list a telephone number? Are you for real? We don't offer pre-sales telephone support. This is one method we use to keep our costs down so we can continue to offer the best prices and best selection in Cancun. We do offer pre-sales e-mail and Live Chat support however, and we're happy to assist you. Once you reserve a tour with us, you'll receive local contact telephone numbers and other contact information if you have any questions about your reservation. Rest easy, we offer some of the most responsive e-mail support in the business. We'll take care of you. If these FAQ's don't answer your question, you can contact us and we'll happily answer your questions for you. Click on the links at left to explore our large selection of Cancun Tours and Activities. Visit Top100 Travel Sites and Top 100 Vacations Sites to cast your vote for Cancun Discounts! |
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