We always do our very best to offer responsive, personal
customer service, something we always appreciate as customers. We really
do care that you will have a wonderful time on your vacation - we value our
vacations very much, as we know you do. We strive to do everything we
can to make your vacation one to remember. How are we doing? Please
let us know - we'd love to hear from you.
""We
just returned from Puerto Adventuras during the week of June 7 to June
14th. Go soon because there are no crowds and believe it or not...... no
worries. No flu and no drug wars in this part of paradise could be
spotted. We booked 4 tours with this web site and were a little worried
about booking on line with a new tour company. I am a little obsessive
about our vacation plans and printing off a travel voucher and
expecting our transportation to just show up on time was just "too"
easy. I wanted to let others that may have these same concerns that they
are unfounded with Johann & Sandra's tours. Our resort was about an hour
south of Cancun and we booked a Chichen Itza, deep sea fishing and whale
shark tour and were most impressed. We were picked up at 5am for our
whale shark tour and dropped off at 4pm as promised. We were picked up
at 6am and returned at 6pm, ahead of schedule, from Chichen Itza. We
were able to walk to our boat for fishing about 2 minutes away from our
resort, but im sure transportation would have arrived on time if
requested. Our vouchers we accepted without question by the tour
operators and we couldnt have asked for our tours to have been any more
exciting or memorable. Oh, I almost forgot to mention my daughters
favorite the sea life plus!!!! AMAZING!!! Transportation right on cue
and our vouchers printed off in the convience of my livingroom, I am
just impressed. I wanted to thank Johann & Sandra and your website for
making our vacation tours worry free during a time of many media
enhanced worries about health and safety in a beautiful country with
wonderful people, where only common sense has ever been needed for a
safe trip." Doug, Carie and Hannah from West Virginia, USA
"I
cannot tell you how nice it is to deal with a person such as yourself. It
is so refreshing to communicate with someone who understands the value of
good, quick customer service. I will recommend you to every living person
I know because of your attention to customer service. I have received an
email from Paloma advising me that the credit will be received in 3 days.
Once again fabulous service from a top notch company, keep up the good work
and i hope to return to paradise sooner than later!" - Alan from Pickering,
Ontario
"My wife & I
have just returned from a wonderful holiday in Mexico. The experience
was helped in no small way by the three trips we booked through your
company - Chichen Itza, Xcaret, and Fat Cat Catamaran. All 3 went
without a hitch & were brilliant. Thanks again for a first class
service!" - Ian and Pauline from Northeast England
"Just
wanted to drop you a note to say what a lovely day we had with Captain
Vincent on the
catamaran. I believe it was most of my group's favorite day of our
vacation! I am troubled by what has gone on with the swine flu panic
(although we all returned home happy & healthy, 3 out of our group of 6
were banned from work this week!) and hope that your, and everyone
else's, business can get back to normal soon. We just loved Cancun...the
people there were so warm and friendly and we didn't have a single bad
experience the whole week we were there. We hope to return sooner rather
than later!" - Robyn from Iowa
"We used your services
to book 2 private tours to Xel ha and Chichen Itza for 6 people. We had
a wonderful guide called Javier who rocked, he took us exactly where we
needed to go and when we wanted to. He was on time for both tours and
very professional. Your prices were the best we found and we had been to
Chichen Itza on a public tour 2 years ago with another company which
sucked. You guys are the best we will be booking more tours with you
when we return in 2009!" - Carolyn from USA
"I just wanted to
say how much we enjoyed our PRIVATE TULUM COBA TOUR that we took on
Friday, March 27 from Secrets Maroma and the EXCELLENT driver we had in
Felix. We are sorry we didn't get his last name but he was fantastic!
He took us to a fabulous restaurant, a beautiful and secluded cenote and
was a great host the whole time. I just wanted to give extra
recognition to our driver. Thanks again to Felix, our day was
wonderful!!" - Larry from USA.
"On behalf of my 10
member family I would like to say a huge THANK YOU to Ariel, our driver
in Cancun that took us to Chichen-Itza/Ek-Balam and Xel-Ha & Tulum on
December 15 and 17. He was very friendly and professional and had great
customer service skills as well as driving skills :) I hope that
if my entire family and I will go on vacation again to Cancun he will be
our driver again. Thank you Ariel! Happy Holidays to you and your
family!" - Anca from Seattle, Washington
"I
just wanted to take a moment and tell everyone that the experience I had
with Cancun-discounts was one of the best I've had in a long time. From
the first "e" mail to getting dropped off at the end was a pleasure. My
wife an I arrived together and had a one way transfer to the Grand
Sunset Princess, the return trip would consist of 39 people and three
vans, for my son (renewing of marriage vows) and his party. Everyone
involved in the transfer were very helpful right down to dropping us
(all 39) at the airport (on time) and bringing our bags right up to the
check in. I just wanted to thank you and your entire staff for all there
great efforts!" - George from New York, NY
"I can't tell you how lucky
I feel to have found your website before our trip to Cancun scheduled for
the end of May. Thanks for all the information, the terrific website, and
for all of your help!" - Michelle from USA
"Dear Johann & Sandra, As a first time traveler out of the states, and
attempting to arrange activities for eight family members of assorted
ages, I can't thank you enough, you have been such an enormous help.
Thank your your quick response and assurance!" - Lynda from Fort
Worth, Texas
"I
have booked my tour and I can't wait until my arrival in cancun. It was
a pleasure working with you and through Cancun-discounts. Once again
thank you for all your help!" - Allan from Auburn, Alabama
"Just returned from Cancun and wanted to let you know that we had an
amazing trip! Everything went seamlessly - from the airport meet and
greet service USA transfer (complete with my sunblock order), to the
fantastic Tulum/Xel-ha all day inclusive (our guide Tania was great!),
and the return airport transfer. As a former travel agent I was
impressed with the reliability and professionalism of all staff we
meet. On the return transfer, I forgot my cosmetic travel case in the
van. When I call the toll-free # in Mexico (I was already at the
departure gate but still had time before my flight left), I spoke to
someone named Anna. She located our driver, who happened to be in the
general vicinity and returned to the airport to drop off my belongings!
Needless to say I was delighted, and tipped him generously for his
kindness. I'll recommend your service to others!!" - Marilyn G.
"Just wanted to let
you know how pleased I was with your flawless service in Cancun.
Words to describe the transfer to and from the airport are: on-time,
friendly, efficient, trustworthy, professional...EXCELLENT. Thank you
for providing such expedient and competitvely priced services!" -
Lisbeth B.
"My husband and I have just
returned home from a wonderful holiday in Puerto Aventuras and used your
return transport service from Cancun Airport. I just wanted to tell you
how pleased we were with the service provided. It made the transfer so much
more enjoyable and a lot more comfortable than the traditional coaches supplied
by the holiday companies we have used before. I will definitely recommend
you to anyone I know coming to Cancun for a holiday and if we ever return
I will certainly book with you again!" - Lynne from USA
"Thank you for all of your
help in arranging our fishing trip. We upgraded to a six hour tour
this past Wednesday, a day before Hurricane Rita passed through the Straits
of Yucatan. The seas were a little rough, but my wife landed a 32" Pompano
and a 55" King Mackerel - unbelievable! We sent both fish out to be
mounted so we can hang trophys in our family room. The crew and office
personnel were the best! We had a wonderful time and will contact your office
to plan another fishing tour on our next holiday to Cancun! Thanks again,
I send you my best regards." - Frank from Detroit, Michigan
"My
wife and I went on your sunset cruise on 4/11/07 and we had a great
time. We both had the surf and turf and it was great. So we just wanted
to say thank you!" - Charlene and Willmon from Kennebunkport, Maine
"Great
great great website & service. Thank you so much!" - Ann from USA
"I wanted to let you know how very impressed we all were with your
Chichen Plus Tour and with William, our guide and his driver partner,
Leon. As the informal coordinator I took a chance with your company. We
had 12 women of all ages and temperaments to please, who were staying at
the Aventura Spa Palace on an incentive trip from Jafra Cosmetics. I
had no idea what to expect, and was hoping for the best when I found out
that our NEW company President and Midwest Regional Sales Manager were
going to join us!! I was hoping for something more than a 'bologna
sandwich wrapped with wax paper'! lol YOU DELIVERED! We were still
booking add-ons Friday evening... and the very next morning William
picked us up with a newer and most comfortable van for our all day
'private tour'. William had more than an adequate amount and choice of
COLD beverages and sweet breads throughout the entire day. He was
fun, VERY informative and gave us adequate time to rest during
the longer drives. In the beginning he had a bit of a 'challenge' to
keep us all together at the ruins...till he finally found 'the call'
that worked best...'girls, girls this way'...how cute! We became
'Williams Girls' for the day! The Mayaland Hotel was absolutely
beautiful with an old charm, the food was excellent and abundant, the
dancers were extraordinary and the shopping was great! The view of
the Mayan observatory from the Hotel entrance will forever be a favorite
memory! We had a unique request that William was able to honor ...we
stopped at an older, local cemetery...wow! The more adventurous swam at
a local Cenote to cool off, and we headed home. Your Cancun Discounts
Tour was very worth the price, and next year we'll be calling on you
again!" - Mona from Baudette, Minnesota
"I
really want to thank you for the time that you have spent with me. You have
really given us some great ideas! It is very refreshing to know that the
world still has a few great people left! See ya'll real soon!"
- Susan from Texas
"You are simply wonderful!
You have answered all my questions and I see you work on Sundays as well!
When do you take a break?!?" Thank you!
- Adina from Israel
"I want to let you
know that the horseback riding was awesome, guide great experience
great, and the Isla Mujeres was also awesome!"
- Dawn from the United States
"I took one of your Cozumel
Fishing Charters, and that was one of the best, if not THE best, trip I
have ever been on. The captain and deck hands were great! We had talked
to quite a few people the day before who booked with other charters and
had no luck. Fifteen minutes or so after leaving the marina we had
2 fish on and a 200 lb. Blue Marlin before the end of the trip! This
was in a half-day charter! Who knows what would have happened on a whole
day! Thanks for everything!" - Mark from Longview, Texas
"I just wanted to thank
you for all your information! You have been very helpful, and we will definitely
use you to book our excursions. I appreciate your help very much!"
- Sara from USA
"Again
thank you for all your help. You are wonderful and we greatly appreciate
all your help. We look forward to using your tour services and are anticipating
a wonderful diving experience." -
Renee and Bruce from Ohio, USA
"Just wanted
to add an A+ for Joe's Jeep Adventure! Our guide Pepe was fantastic and
did everything he could to make sure we had a good time and he was
excellent!!! Not only knowledgeable but also had a wonderful
personality and treated us really special. We loved the Mayan ruins and
Pepe gave us a lot of historical data which we did enjoy!! The only
thing we would have liked better would have been more of "the jungle
tour" but we are not complaining. The private cenote was incredible
and we could have stayed in that clear, cool water for hours---think we
did stay about 45 minutes. The lunch on the beach was great and the zoo
was quite nice since we got to feed the animals as well as hold some of
them. Give Pepe a raise!" -
Westbrooks
and Mitchners From Texas
"Thanks
for all your help. My wife has looked over all the tours and so far she
has been very pleased with all the information and the prices are a great
deal. We will be booking all our tours through you.."
- Johnny from Los Angeles, CA
"My
wife and I had a a great time (on our Cozumel Fishing Charter). It
was nice to get out on the water in a different country - it was really
cool. Your captain and mate were top notch. My wife caught a
20-pound grouper (her biggest ever), and I pulled in mackerel and a barracuda.
We had a good trip and can't wait to come to your area again. Thanks
for all your help! " - Jason from Cape Coral, Florida
"A couple of years ago,
we purchased your coupons and had a great time! This time, we're visiting
the Riviera Maya, and we'd love to book an Xel-Ha tour." - Teri from
Omaha, Nebraska
"Wow! What a fast reply!
I only sent my e-mail a little while ago. Anyway, thanks for responding
so quickly. I'll go ahead and place the order for 2 Cancun Discount Cards
within the hour!" - Bill from Indianapolis, IN
"I just wanted to thank
you for all your time and information. I'll keep your e-mail in my Favorites
section for next time when I bring my family!" - Brenda from USA
"Thank you for getting back
right away. These prices are great!" - Moises from USA
"I would just like to say
a big thank you to the staff there, in particular yourselves, for your speedy
reply, and also Susan and Carol, who helped me with my online booking.
I look forward to my holiday in Cancun! - Miss Daniels from the
United Kingdom
"Thank you so much!
I'll be booking a reservation for my son and his wife. Thanks again
for your great information and website!" - Pat from USA
"Just a note to let you
both know that our driver, Luis, for the Tulum/Coba private tour a week
ago (May 14) was great. He was a careful driver, very personable,
flexible, and funny. When he found out we didn't drink, he substituted
guava juice in the cooler and toasted our anniversary. One always
worries about how these remotely-arranged things are going to turn out,
but we had a wonderful day!" -
Cheryl from USA
"I just wanted to let you
know that we just returned from Cancun and everything was fantastic!
Your service was absolutely superior, and I'm going to make sure everyone
I know knows it! Thank you for your quick responses, and for making
our Cancun vacation one to remember!" -
Dave from London,
England
"Thank you so much for a wonderful experience!! Your tour, Coba
Pac-Chen, was the highlight of our trip to Mexico. Our guide, Alex,
was full of valuable information and made the trip memorable and so
much fun! He was terrific! I have already been recommending this
tour to people I know that are going to be in the area. I can’t say
enough wonderful things about your company! The customer service
before, during, and after the tour was simply outstanding! Keep up
the great work!!!" - Kala from Snohomish, Washington
"It was so nice for
you to take the time to email me while you are busy with family. It
says a lot about you and your customer service. I spoke about you
today with my good friend/former radio boss for the station I was on
the air at for 18 years. He now travels frequently and I mentioned
how I found your website and it was a wealth of information plus
told him how you had emailed me right back with a bunch of great
tips for Cancun travel. I told him I am now going to book my tours
for my upcoming trip on your Cancun Discounts page. I'm a Realtor,
and that kind of customer service is exactly what makes me good
living in real estate....I'm always accessible. Thanks you again.
We will send you some pics of our vacation!" - Mike from Wichita,
Kansas
"Johann, thank you so much for helping
me out with this. Its our first trip anywhere on our own and its a
pleasure to know you are there to answer this questions. I will
book our tours tonight! Thanks you again for your wonderful customer
service! Cheers!" - Hilarie from Canada
"We used [Cancun
Discounts] for a limo bus trip to Chichen Itza in January and they were
fantastic. They were on time and delivered exactly what they said they
would. We booked and paid ahead of time online and everything worked out
great. I'd have no problems using them again for another trip!" -
A TripAdvisor Forums Member from Canada
"I have only heard
very good things about [Cancun Discounts], and is why I routinely
recommend using them. In fact, I can remember reading many accounts of
people on this bulletin board reporting that their experiences with
Cancun Discounts were quite good." - A TripAdvisor Forums Member
from New York, New York
"Cancun Discounts is a great
deal! I just left Cancun and the tour companies at the hotel want $107PP
for the Xel Ha all inclusive"!
A happy customer from South Florida - TripAdvisor Forums
"Do a google search for Cancun Discounts.Com. They are
probably the cheapest anywhere and much cheaper than the hotel prices. Tulum,
Xel ha, Xcaret, Joe's Jeep adventure, jungle tour, Isla Mujeres...I can
keep going. There is too much to do"! -
A TripAdvisor Forums member
"We booked the internet
tours through Cancun-Discounts.com. They were awsome. The best price around,
and the tour guides, buses, etc. were all great. After checking the prices
of several tour companies at and outside the hotel, we found that we had
saved a minimum of about $20.00 per person on the tours we booked. And they're
the only ones who offer the ATV tour to the Cenotes, which was a great excursion.
Cancun Discounts has a great cancellation/change policy. We only paid a
deposit of around $40.00, and paid the rest in cash the day of the tour
(this specific tour doesn't take credit cards, only for the deposit). They
give you until 4PM the day before the tour to cancel, and 9 PM to change."
- A TripAdvisor Forums member from Miami
"Cancun Discounts has saved
me so much money over the years that I used the card. I regret not knowing
about it sooner because I save nearly $100 USD per trip. I find their customer
service reps to be very helpful and they have a very liberal cancelation
policy if you book your tours through them." - A TripAdvisor Forums Member
"Cancun Discounts has a
great cancellation/change policy. We only paid a deposit of around $40.00,
and paid the rest in cash the day of the tour (this specific tour doesn't
take credit cards, only for the deposit). They give you until 4PM the day
before the tour to cancel, and 9 PM to change." - A TripAdvisor Forums
Member
"We booked the internet
tours through Cancun-discounts.com. They were awsome. The best price around,
and the tour guides, buses, etc. were all great!" -
A TripAdvisor Forums Member
"We did a sunset dinner
cruise (cancun-discounts.com). There are many different dinner
cruises. This one was great...We also booked the jungle cruise
with cancun-discounts.com and that was also great. We had a blast
with the jungle cruise!" - Jodi from Gilbert, Arizona (TripAdvisor
Reviews)
"The Limo Bus
tour to Chitzen-Itza was excellent, we booked though Cancun Discounts.
They provided ample snacks, drinks (water, juice,beer). The hosts and
guides were quite friendly and knowledgeable. Don't miss an opportunity
to see one of the new 7 Wonders of the World!" - A TripAdvisor
Reviews Member from Washington, D.C.
"Our trip of four used
[Cancun Discounts] for two tours last January and they were great! We
did the Chichen Itza bus tour with them, (fantastic) and then booked our
Xcaret trip through them. (It was Entertainment Plus who actually
provided the trip.) One we had to pay ahead for and one when we
were picked up. All in all it was fantastic and about the best deals we
came across. I'd have zero hesitation in using them again." -
A TripAdvisor Forums member from Canada
"Cancun-Discounts.com
also has a site that sells tours in Puerto Vallarta. We used them to
book several tours a few years back in PV. Every tour was exactly as
described on their website. There were no surprises. I have no
hesitation using them to book tours." - A TripAdvisor Forums member
from Southern California
"We went on three
tours. I booked Xcaret and an ATV to the Cenotes tours through Cancun-discounts.com.
I did a lot of research and they had the best prices. Since I had read
on this forum that the price for tours was the same at the hotel as
online, I waited to book the Chichen Itza tour at the hotel. Big
mistake! They wanted over $20 more per person for the same tour I
could get online. After showing the tour guy the internet printout, he
gave us a 10% discount, but we still ended up paying a bit more for
that tour. We loved all three of them...Definitely use Cancun-discounts.com!"
- A TripAdvisor Forums member from Miami, Florida.
"We booked with Cancun Discounts for
our day trip to Xel-Ha and have been very impressed with the
service! The owner has contacted us several times to make sure
everything is all set and he also said we can move our day trip to
another day if the weather looks bad (just have to tell him the day
before)." - A TripAdvisor Forums member from Annapolis, Maryland
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