Cancun is the first destination in the Americas certified by the World Travel and Tourism Council (WTTC) as a Safe Destination, and already started reopening to international tourism.
On June 8th, Cancun, Riviera Maya and Cozumel reopened many hotels including the beaches at the resorts, and all amenities. All cities including Costa Maya, Cancun, Cozumel, Playa del Carmen and Riviera Maya are welcoming tourists from the United States and Canada, and will gradually reopen all hotels, activities, restaurants and beaches.
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We are open and booking 7 days a week! You can also book securely online through our website 24/7. There is never a charge to change your dates, and if for any reason your trip is delayed or cancelled due to COVID-19, you can get a credit or cancel most activities free of charge. There is no risk to book with us.
Cancun Coronavirus Latest Updates
Population: 891,000 | ActiveCases in Cancun: 380 | Recovered: 1327 Source: Quintana Roo Health Department
Date Recorded: May 27th
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We care about your well-being & safety during these times. We found these items you might find useful, with great quality and a budget-wise price.
The airport is open and receiving flights daily. Anti-COVID sanitary protocols are in place at the airport, and health officials are conducting passenger screenings.
Currently you can get to Cancun International Airport (CUN) from the USA and Canada with the following Airlines:
Air Canada: via Toronto (YYZ), Monrtreal (YUL), Vancounver (YVR), Calgary (YYC), and Winnipeg (YWG)
Alaska Airlines: via Los Angeles (LAX)
American Airlines: via Dallas (DFW), Miami (MIA), Philadelphia (PHI), Charlotte (CHT) or Chicago (ORD)
Delta/AeroMexico: via Mexico City (MEX)
Delta Airlines: via Atlanta (ATL)
Jet Blue: via New York (JFK) or Orlando (ORL)
Southwest Airlines: booking flights to Cancun from July 3rd, onwards
Spirit Airlines via Fort Lauderdale (FLL), Atlanta (ACY), New York (LGA), Houston (IAH), Dallas (DFW), Fort Lauderdale (FLL), Detroit (DTW), Baltimore (BWI), or Chicago (ORD).
United Airlines: via Houston (IAH)
And from other countries with the following airlines:
Copa Airlines from Panama City
Volaris, VivaAerobus and AeroMexico from several Mexican cities
TropicAir from Belize City, Belize
Aerolineas Argentinas from Buenos Aires, Argentina
Evelop Airlines from Madrid, Spain
FlexFlight from Lisbon, Portugal
Wingo from Bogota, Columbia
Several airlines expect to be resuming service shortly and are already
accepting bookings:
Airfare – Deals | If you are thinking about traveling to Cancun in the near future, we found some great deals that could save you a lot of money in both flights and your hotel. Check out the following promos:
Hotels in Cancun, Cozumel, Isla Mujeres, Playa del Carmen, and the Riviera Maya started reopening on June 8th. Some major resorts will wait a little longer to reopen, given that they need to build up the required occupancy, but will be gradually reopening in the upcoming weeks.
Hotel common areas and beaches will be open and set up with adequate spacing between chairs and people to maintain recommended social distance.
If you want specific information about a hotel, we suggest you call them. You can see your Cancun or Riviera Maya hotel's information in the list below:
Hotels – Deals | If you are planning a trip to Cancun in the near future, hotels are offering some really amazing deals that are normally hard to find: discounts up to 70%, no cancellation fees, no rescheduling charges, 2x1 in stays, and more. Check these out:
Ferries are continually operating between Playa del Carmen and Cozumel with an alteration in schedules: Wijnet will service the even days of June (2, 4, 6, and so on), and Ultramar the odd days of June (1, 3, 5, and so on). Their schedules will go as follow:
Winjet
Playa del Carmen
Cozumel
10:00 AM
5:00 PM
9:00 AM
4:00 PM
Ultramar
Playa del Carmen
Cozumel
10:00 AM
4:30 PM
09:00 AM
3:30 PM
For the route Puerto Juarez - Isla Mujeres, the schedules go as follows:
Ultramar
Puerto Juarez
Isla Mujeres
7:00 AM
9:00 AM
11:00 AM
3:00 PM
5:00 PM
7:00 PM
8:00 AM
10:00 AM
12:00 PM
4:00 PM
6:00 PM
8:00 PM
Our advice is to also check the websites and social media, since these schedules are subject to change, due to the current situation.
Bars & Restaurants —
Restaurants in Cancun, Playa del Carmen and the Riviera Maya are gradually reopening under the implementation of strict sanitary protocols including social distancing and hygienic guidelines to keep you safe. For the meantime, occupancy level is limited to a 15% as a preventive measure.
Tours and Excursions —
Cancun, Playa del Carmen, and the Riviera Maya are already welcoming international tourists from the United States and Canada. The health protocols are in place, businesses have been certified after implementing a protocol of around 150 different measures to ensure the safety of guests and staff.
Mayan Ruins. In order to maintain social distancing guidelines, large attractions such as the Mayan Ruins Sites of Chichen Itza, Tulum and Coba remain closed at this time and have not yet announced their reopening dates.
For further information don't hesitate to Contact Us, or send us an Email, and we will answer your questions.
Public Transportation is running in a normal schedule with a reduced capacity of 50% per vehicle. Taxis are limited to a maximum of 3 seats per vehicle.
Cruise Ships —
Costa Maya Cruise Ship Schedule
The following cruise ships were scheduled to make port in Costa Maya this summer, and will resume sailings as follows:
Cruise Lines – Deals | Interested in taking a cruise ship when it's safe to travel again? You can plan your trip ahead of time and take advantage of these amazing deals the following companies are launching.
Q: Is there Coronavirus (COVID-19) in Cancun?
A: While infection rates are low compared to most areas in the US, nowhere in the world is completely free of COVID-19. In an area with a population of over 800,000 Cancun currently has 380 active cases of COVID-19 that are in quarantine or being treated, and 1327 people have recovered since the COVID-19 pandemic began, according to the health department statistics. Visit Official State Source Here.
Q: Is it safe to visit Cancun, Playa del Carmen and the Mayan Riviera right now with the Coronavirus?
A: While nowhere is completely free of coronavirus in this day and age, infection rates are low compared to the US, and all businesses must be certified by the health authorities as having met strict health protocols before being allowed to reopen. Cancun is taking your health and safety very seriously and is already the first destination in the Americas to be certified as a "Safe Destination" by the World Travel and Tourism Council (WTTC).
Q: Will I need to wear a mask while I'm in Cancun? Or on the airplane?
A: Masks are not required for guests on Cancun beaches, tours or hotels. Masks and gloves will be worn by some workers, including tour guides and people handling food, for example, to keep you as safe and healthy as possible. They will be provided, and their use for guests is discretional. Some hotels or venues may have stricter guidelines, but overall, masks are optional on all our activities except transportation.
You may be asked to wear a mask on the airplane due to individual airline regulations, but you won't be asked to wear one while you are in Cancun. You will want to Buy a Mask to bring with you in case of airports or other special circumstances though.
Q: Will there be hand sanitizer available?
A: Yes, all businesses are required to provide hand sanitizer and you will have it in your hotel room. However, we still recommend you bring your own to use along the way, which you can buy online from shops like Z-skin, Sustainable Travel Store or Germproof.
Q: Are there other things I should think to bring with me?
A: Other than the usual things like a hat, sunglasses, swimwear, Biodegradable Sunscreen or After-Sun Lotion, you may want to consider boosting your immune system with a product like Airborne or Germ-Proof or with Vitamins, but as long as you bring hand sanitizer you should have all the precautions you need.
If you will be doing water activities we always recommend to bring a Rash Guard or Wet-Shirt to protect you from the sun and protect the environment, and you may wish to bring your own Snorkeling Gear, though it will be provided for you fully sanitized on our tours if you don't.
Q: Is the Cancun International Airport Open?
A: Yes. It is open to international and domestic flights under strict sanitary protocols.
Q: Does the US have travel restrictions for international travel?
A: Not to Mexico. Airlines have been flying between the US and Mexico continuously. However, due to low demand, many routes have been temporarily dropped by the airlines.
There is a restriction on land border crossings through July 21st but this does not affect air travel.
Q: Are hotels in Cancun and the Mayan Riviera open right now?
A: Certified hotels have implemented all sanitary protocols and are already receiving guests. Many hotels in Cancun and Riviera Maya are already open such as: The Grand Moon Palace, HardRock, Playacar Palace, JW Marriot, and many others. The rest of hotels are planning their reopening accordingly, some in late June or beginning of July. If you want detailed information, check our section on Hotels.
Q: Are villas and vacation rentals in open in Cancun?
A: Villas, Air B&B, vacation rentals, bed and breakfasts are operating under the same protocols as hotels. The certified ones already began operating since June 8th, and the rest, will gradually reopen in the upcoming weeks.
Q: Will all the facilities at my hotel be available like normal? Will the bars and restaurants and spa be open?
A: Yes. All expected services and facilities will be available at all hotels. Expanded health protocols will be in place for the safety and health of both you and the hotel employees, but you will be able to enjoy your hotel in the way you would expect.
Q: Won't it be crowded at my hotel? I'm worried about social distancing.
A: No. Hotels will be opening only to partial capacity in order to preserve social distancing.
Q: Are you open?
A: Yes. We are working remotely and ready to serve you 7 days a week from 8:00 AM to 5:00 PM (EST) with any questions you have. We are accepting bookings for all our activities for travel dates in June and onward.
Q: Will all your tours and activities be running when I arrive?
A: Yes. Most tours and activities are already running including theme parks, watersports, adventure tours, and many more. Some others are planning to reopen in the beginning of July. However due to reduced volume, we strongly recommend to book well in advance of your tour date because if there are already bookings, then we can know there will be enough people to run that tour.
If everyone waits until the last minute, then it may be difficult for the tour operators to run some tours just because they didn't prepare staff and equipment since they thought they didn't have bookings that day.
Some tours that normally operate on a shared basis may be offered only on a private basis if demand isn't there, but most likely everything will be available, we just ask that you be flexible and patient in consideration of the situation.
Q: Will I be able to go snorkeling or go on a boat tour while I'm in Cancun?
A: Yes. Tours will be running as normal starting in June, just with less people on the tours than in other times, which is actually pretty nice.
Q: Are golf courses in Cancun open?
A: Yes they are, implementing the new sanitary protocols to ensure your safety.
Q: Can I cancel and get a refund if I can't visit due to Coronavirus?
A: Yes. We hope you will be able to change your date, in which case this is always free of charge. If not, then yes if COVID-19 disrupts your vacation plans you can cancel and receive a refund.
Q: Will I be able to bring a group or plan an event in Cancun this summer?
A: Yes. Cancun has special protocols in place to be able to accommodate groups and events such as weddings, including group tours and activities. Our Groups Team is here 7 days a week to advise you and help you set up your event. Even if you're not visiting this summer, you can still start planning to have that dream destination event in Cancun that you've been wishing for.
Q: Are restaurants and bars open in Cancun, Playa del Carmen and Riviera Maya?
A: Certified restaurants are already operating at a reduced capacity as a preventive measure. The remaining restaurants will continue to gradually reopen, as soon as they are in full compliance with the new safety and hygiene protocols including social distancing.
Any questions we didn't answer? Contact Us and we're happy to help make this a great vacation experience for you in Cancun.
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