Coronavirus - Cancun

Last Updated: June 4th 2020 

Cancun will welcome visitors, starting this month of June. Here's a message of our founders Johann and Sandra.

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Population: 891,000 | Active in Cancun: 304 | Recovered: 815
Source: Quintana Roo Health Department

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Cancun, Playa del Carmen and the Riviera Maya area will open to tourists in June, 2020.

Cancun is the first destination in the Americas certified by the World Travel and Tourism Council (WTTC) as a Safe Destination, and is ready to open its doors to international tourism.

On June 8th, Cancun and the Riviera Maya will reopen 64 hotels, and Cozumel will reopen 10 hotels, including the beaches and all amenities such as swimming pools and spas. All cities including Costa Maya, Cancun, Cozumel, Playa del Carmen and Riviera Maya will begin welcoming tourists from the United States and Canada.


We are open and taking bookings for all our Airport Transfers, Adventures and Groups 7 days a week, and you can book securely online through our website 24/7. There is never a charge to change your dates, and if for any reason your trip is delayed or cancelled due to COVID-19, you can cancel your tours and excursions free of charge. There is no risk to book with us.

Our advice: since many airlines are launching back their flights to Mexico in June, it is safe to start planning your travel as soon as June 8th. Many hotels are opening on June 8th with such deals as 2x1 Stays, so make sure to check those out.

For booking your activities, we advise you to do so before you arrive in Cancun. Our Airport Transfers, Tours, and Group Activities, will be running. However, capacity may be reduced, to promote social distancing, and operators may want to confirm guests before running some activities, so it's best if you do it with time. To book, you can do it online, in our secure booking system, or feel free to Contact Us, and we will gladly help you.

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What is happening in Cancun regarding...

Cancun Coronavirus Update

Airports & Flights —

The airport is open and receiving flights daily. Anti-COVID sanitary protocols are in place at the airport, and health officials are conducting passenger screenings.

Currently you can get to Cancun International Airport (CUN) from the USA with the following Airlines:

  • Alaska Airlines: via Los Angeles (LAX)
  • American Airlines: via Dallas (DFW), Miami (MIA), Philadelphia (PHI), Charlotte (CHT) or Chicago (ORD)
  • Delta/AeroMexico: via Mexico City (MEX)
  • Jet Blue: via New York (JFK) or Orlando (ORL)
And from other countries with the following airlines:

  • Volaris, VivaAerobus and AeroMexico from several Mexican cities
  • TropicAir from Belize City, Belize
  • Aerolineas Argentinas from Buenos Aires, Argentina
  • Evelop Airlines from Madrid, Spain
  • FlexFlight from Lisbon, Portugal
  • Wingo from Bogota, Columbia
Several airlines expect to be resuming service shortly and are already accepting bookings:

  • Air Canada: June 1st
  • Air Transat: July 1st
  • Copa Airlines: June 1st
  • Delta Airlines: June 2nd
  • Southwest Airlines: June 7th
  • Spirit Airlines: June 7th
  • Sun Country Airlines: July 1st
  • Sunwing: June 26th
  • United Airlines: July 4th
Our popular Airport Shuttles and Airport Transfers are available to take you to or from the Airport safely and securely.

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Cancun Coronavirus Update

Hotels —

All hotels and tourism businesses are to follow the sanitary protocols dictated by the Government and by the World Health Organization. Hotels that have passed the certification will gradually open to tourism, starting in June 8th. Occupancy will be limited to 50% to ensure social distancing.

Hotel common areas and beaches will be open and set up with adequate spacing between chairs and people to maintain recommended social distance.

For the meantime, 64 hotels in Cancun and the Riviera Maya will reopen by June 8th. If you want specific information about a hotel, we suggest you call them. You can see your Cancun or Riviera Maya hotel's expected reopening date in the list below:

Accor HotelsJune 8

  • Banyan Tree Mayakoba
  • Fairmont Mayakoba
  • Fairmont Heritage Place Mayakoba
  • Ibis Cancun Centro

AM Resorts
July 1

  • Breathless Riviera Cancun
  • Dreams Playa Mujeres
  • Dreams Puerto Aventuras
  • Dreams Tulum
  • Dreams Vista Cancun
  • Now Emerald Cancun
  • Now Jade Riviera Cancun
  • Now Natura Riviera
  • Secrets Akumal Riviera
  • Secrets Aura Cozumel
  • Secrets Capri Riviera Cancun
  • Secrets Maroma Riviera Cancun
  • Secrets Playa Mujeres
  • Secrets The Vine
  • Sunscape Akumal Riviera Maya
Other opening dates for AM Resorts

  • Sunscape Sabor Coz. – July 15
  • Zoetry Paraiso Bonita – Aug. 1
  • Zoetry Villa Rolandi – June 12
  • Dreams Sands C. – June 18
  • Now Sapphire Riv. C. – June 4
  • Reflect Cancun – June 18

Bahia Principe

  • Gran Coba – Aug. 1
  • Luxury Akumal – June 15
  • Sian Ka’an – Nov. 1
  • Grand Tulum – Nov. 1

Barcelo Resorts
July 1

  • Allegro Cozumel
  • Allegro Playacar
  • Barcelo Maya Beach
  • Barcelo Maya Caribe
  • Barcelo Maya Colonial
  • Barcelo Maya Riviera
  • Barcelo Maya Tropical
  • Royal Hideaway Playacar
  • Occidental Cozumel
  • Occidental Tucancun
  • Occidental Xcaret
  • Occidental Costa Cancun

Blue Bay Resorts

Excellence Collection

  • Beloved Playa Mujeres – July 1
  • Excellence El Carmen – July 1
  • Excellence P. Mujeres – June 12
  • Excellence R. Cancun – June 12
  • Finest Playa Mujeres – June 12

Iberostar Resorts
June 25

DEAL! 15% Off Coupon
  • Iberostar Selection Cancun
  • Iberostar Grand Paraiso (Aug. 1)
  • Iberostar Cozumel (Nov. 1)
  • Iberostar Paraiso Beach
  • Iberostar Paraiso del Mar
  • Iberostar Quetzal
  • Iberostar Paraiso Lindo
  • Iberostar Paraiso Maya
  • Iberostar Tucan

Hard Rock Hotels
June 8

  • Hard Rock Hotel Cancun
  • Hard Rock Riviera Maya

Karisma Hotels – June 8

  • Azul Beach
  • Azul Villa Casa del Mar
  • Azul Villa Esmerelda
  • El Dorado Casitas Royale
  • El Dorado Maroma
  • El Dorado Royale
  • El Dorado Seaside Suites
  • El Dorado Villa Maroma
  • Generations Riviera Maya
  • Margaritaville Island Reserve Riviera Cancun

Paradisus Cancun – June 8
Marriott Resorts – June 8

  • Fairfield Inn
  • JW Marriott
  • Marriott Cancun
  • Papaya Playa Project Tulum
  • Renaissance Cancun
  • Westin Cozumel
  • Westin Lagunamar
  • Westin Resort & Spa
  • Courtyard Marriott
Marriot Resorts Opening on July 1

  • Aloft Cancun
  • Armar House
  • Four Points by Sheraton
  • Hotel La Semilla
  • Ritz Carlton

Original Resorts
June 8

Palace Resorts
June 8

DEAL! $1500 Resort Credit & 35% Off
Palladium Resorts – July 1

  • Gran Palladium Colonial
  • Gran Palladium Costa Mujeres
  • Gran Palladium Kantenah
  • Gran Palladium White Sands
  • TRS Coral Hotel
  • TRS Yucatan Hotel

Playa Hotels
July 1

  • Hilton Playa del Carmen
  • Hyatt Zilara
  • Hyatt Ziva Cancun
  • Panama Jack Resort Cancun
  • Panama Jack Resort P. del Carmen
  • Turquoize Cancun

Preferred Hotels

  • Nizuc Resort & Spa
  • Villa del Palmar
  • Live Aqua Cancun
  • Grand Fiesta Americana Coral Beach
  • Grand Velas Riviera Maya
  • Haven Riviera Cancun
  • Hotel Xcaret Mexico

Riu Hotels – June 8

  • Riu Dunamar
  • Riu Caribe
  • Riu Cancun
  • Riu Lupita
  • Riu Palace Costa Mujeres
  • Riu Palace Las Americas
  • Riu Palace Mexico
  • Riu Palace Peninsula
  • Riu Playacar
  • Riu Palace Riviera Maya
  • Riu Tequila
  • Riu Yucatan

Royal Resorts – June 8

  • Grand Residences Riviera C.
  • Royal Cancun
  • Royal Haciendas
  • Royal Islander
  • Royal Sands

Serenis Resorts
July 15

DEAL! 20% Off Pre-Bookings
Wyndham Hotels
June 8

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Cancun Coronavirus Update

Ferry Schedules —

Ferries are continually operating between Playa del Carmen and Cozumel with an alteration in schedules: Wijnet will service the even days of June (2, 4, 6, and so on), and Ultramar the odd days of June (1, 3, 5, and so on). Their schedules will go as follow:

Playa del Carmen Cozumel
10:00 AM
05:00 PM
09:00 AM
04:00 PM
Playa del Carmen Cozumel
10:00 AM
04:30 PM
09:00 AM
03:30 PM

For the route Puerto Juarez - Isla Mujeres, the schedules go as follows:

Puerto Juarez Isla Mujeres
07:00 AM
09:00 AM
11:00 AM
03:00 PM
05:00 PM
07:00 PM
08:00 AM
10:00 AM
12:00 PM
04:00 PM
06:00 PM
08:00 PM

Our advice is to also check the websites and social media, since these schedules are subject to change, due to the current situation.

Cancun Coronavirus Update

Bars & Restaurants —

Restaurants and bars in Cancun, Playa del Carmen and the Riviera Maya will gradually begin to reopen the first week of June, bringing their essential staff to prepare the establishments, implementing strict sanitary protocols including social distancing and hygienic guidelines to keep you safe.

Around 30% or 35% of restaurants are expected to start operating around the second week of June. All restaurants that begin reopening will be fully certified following the guidelines of the Government, as well as the ones provided by the World Health Organization

Cancun Coronavirus Update

Tours and Excursions —

Cancun, Playa del Carmen, and the Riviera Maya will begin reopening on June 1st, and welcoming international tourists from the United States and Canada starting gradually after June 8th. The health protocols are in place, businesses have been certified after implementing a protocol of around 150 different measures to ensure the safety of guests and staff.

Mayan Ruins. In order to maintain social distancing guidelines, large attractions such as the Mayan Ruins Sites of Chichen Itza, Tulum and Coba remain closed at this time and have not yet announced their reopening dates.

Theme Parks. Xcaret Park announced the opening of both their park and Hotel Xcaret, starting June 15th. The park will be open to visitors from Monday to Saturday during the month of June. Other Parks and Attractions such as Xel-Ha, Xplor, Xenses, and Xoximilco will reopen on July 1st.

Dolphin Swims will be available starting on July 1st.

Water Sports will be available starting June 8th.

For further information don't hesitate to Call Us, Chat with Us, or send us an Email, and we will answer your questions.

Public Transportation is still running, but with a limited schedule of up to 11:00 PM, as a measure to reduce the number of people in the streets.

Cancun Coronavirus Update

Cruise Ships —

Costa Maya Cruise Ship Schedule

The following cruise ships were scheduled to make port in Costa Maya this summer, and will resume sailings as follows:

Carnival Cruise Lines

  • Carnival Breeze – August 1st
  • Carnival Fantasy – September 1st
  • Carnival Freedom – August 1st
  • Carnival Valor – September 1st
Royal Caribbean Cruise Lines

  • Liberty of the Seas – August 1st
  • Harmony of the Seas – August 1st
  • Enchantment of the Seas – August 1st
  • Majesty of the Seas – August 1st
Other Cruise Lines

  • Norwegian Breakaway – August 1st
  • Virgin Voyages Scarlet Lady – August 7th

All other sailing dates are unaffected.

For Cozumel Cruise Ship Reopenings see our Coronavirus COVID-19 Updates for Cozumel, Mexico

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Coronavirus (COVID-19) FAQs

Q: Is there Coronavirus (COVID-19) in Cancun?
A: While infection rates are low compared to most areas in the US, nowhere in the world is completely free of COVID-19. In an area with a population of almost 900,000 Cancun currently has 304 active cases of COVID-19 that are in quarantine or being treated, and 815 people have recovered since the COVID-19 pandemic began, according to the health department statistics. Visit Official State Source Here.

Q: Is it safe to visit Cancun, Playa del Carmen and the Mayan Riviera right now with the Coronavirus?
A: While nowhere is completely free of coronavirus in this day and age, infection rates are low compared to the US, and all businesses must be certified by the health authorities as having met strict health protocols before being allowed to reopen. Cancun is taking your health and safety very seriously and is already the first destination in the Americas to be certified as a Safe Destination" by the World Travel and Tourism Council.

Q: Will I need to wear a mask while I'm in Cancun? Or on the airplane?
A: Masks will not be required in Cancun due to enforcement of social distancing guidelines and strict sanitizing protocols. However, masks and gloves will be worn by some workers including people handling food, for example, in order to keep you as safe and healthy as possible.

You may be asked to wear a mask on the airplane due to individual airline regulations, but you won't be asked to wear one while you are in Cancun. You will want to Buy a Mask to bring with you in case of airports or other special circumstances though.

Q: Will there be hand sanitizer available?
A: Yes, all businesses are required to provide hand sanitizer and you will have it in your hotel room. However, we still recommend you bring your own to use along the way, which you can buy online from shops like Z-skin, Sustainable Travel Store or Germproof.

Q: Are there other things I should think to bring with me?
A: Other than the usual things like a hat, sunglasses, swimwear, Biodegradable Sunscreen or After-Sun Lotion, you may want to consider boosting your immune system with a product like Airborne or Germ-Proof or with Vitamins, but as long as you bring hand sanitizer you should have all the precautions you need.

If you will be doing water activities we always recommend to bring a rash guard or wet-shirt to protect you from the sun and protect the environment, and you may wish to bring your own snorkeling gear, though it will be provided for you fully sanitized on our tours if you don't.

Q: Is the Cancun International Airport Open?
A: Yes. It is open to international and domestic flights. However non-essential businesses remain closed through May so we recommend to wait until June for your vacation plans.

Q: I'm arriving in June. Are your Airport Transfers running?
A: Yes. Private Transfers are available right now and you will need to book them at least 24 hours in advance so that we can prepare them for your arrival. We will resume normal services on June 1st or shortly thereafter, so you can still book your shuttle.

Q: Does the US have travel restrictions for international travel?
A: Not to Mexico. Airlines have been flying between the US and Mexico continuously. However, due to low demand, many routes have been temporarily dropped by the airlines.

There is a restriction on land border crossings through June 22nd but this does not affect air travel.

Q: Are hotels in Cancun and the Mayan Riviera open right now?
A: Certified hotels are resuming operations in June 1st with their staff, and accepting reservations for June 8th or shotly therafter. For now, 64 hotels have confirmed reopening to international tourists by June 8th. The rest of hotels will gradually start reopening and accepting reservations.

Another initiative to further promote tourism is a special 2-for-1 promotion in stays in Cancun Hotels. Some of the participant Hotel chains include Moon Palace Cancun, The Grand at Moon Palace, Le Blanc Spa Resort Cancun, and Palace Resorts, among others. These promotions are available starting on June 15th.

Q: Are villas and vacation rentals in open in Cancun?
A: Villas, Air B&B, vacation rentals, bed and breakfasts are operating under the same protocols as hotels. They must also be certified by the health authorities to be complying with the health protocols, and then they can open on June 8th.

Q: Will all the facilities at my hotel be available like normal? Will the bars and restaurants and spa be open?
A: Yes. All expected services and facilities will be available at all hotels. Expanded health protocols will be in place for the safety and health of both you and the hotel employees, but you will be able to enjoy your hotel in the way you would expect.

Q: Won't it be crowded at my hotel? I'm worried about social distancing.
A: No. Hotels will be opening only to partial capacity in order to preserve social distancing.

Q: Are you open?
A: Yes. We are working remotely and ready to serve you 7 days a week Monday to Friday from 7:00 AM to 4:00 PM (EST) and Saturday to Sunday from 7:00 AM to 11:00 AM (EST) with any questions you have. We are accepting bookings for all our activities for travel dates in June and onward.

Q: Will all your tours and activities be running when I arrive?
A: Yes. We expect all tours and activities to resume June 8th or shortly thereafter, including fishing and water activities. However due to reduced volume, we strongly recommend to book well in advance of your tour date because if there are already bookings, then we can know there will be enough people to run that tour.

If everyone waits until the last minute, then it may be difficult for the tour operators to run some tours just because they didn't prepare staff and equipment since they thought they didn't have bookings that day.

Some tours that normally operate on a shared basis may be offered only on a private basis if demand isn't there, but most likely everything will be available, we just ask that you be flexible and patient in consideration of the situation.

Q: Will I be able to go snorkeling or go on a boat tour while I'm in Cancun?
A: Yes. All tours will be running as normal starting in June, just with less people on the tours than in other times, which is actually pretty nice

Q: Are golf courses in Cancun open?
A: They will be open when you arrive in June.

Q: Can I cancel and get a refund if I can't visit due to Coronavirus?
A: Yes. We hope you will be able to change your date, in which case this is always free of charge. If not, then yes if COVID-19 disrupts your vacation plans you can cancel and receive a refund.

Q: Will I be able to bring a group or plan an event in Cancun this summer?
A: Yes. Cancun has special protocols in place to be able to accommodate groups and events such as weddings, including group tours and activities. Our Groups Team is here 7 days a week to advise you and help you set up your event. Even if you're not visiting this summer, you can still start planning to have that dream destination event in Cancun that you've been wishing for.

Q: Are restaurants and bars open in Cancun, Playa del Carmen and Riviera Maya?
A: When you arrive in June, all the restaurants, bars, and shops will be open for your enjoyment, in full compliance with the new safety and hygiene protocols including social distancing.

Any questions we didn't answer? Contact Us and we're happy to help make this a great vacation experience for you in Cancun.

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Read More About it in the News

Recent News Articles about Coronavirus in Cancun and Mexico:

05/21/2020 - Cancun will welcome international tourism on June 8
05/18/2020 - Come 2 Cancun, 2x1 Hotel Stays in Cancun
05/18/2020 - Tourism Council announces reopening of Cancun travel for June
05/17/2020 - Cancun and Riviera Maya planning to reopen in June
05/11/2020 - Quintana Roo reinforces the Hospital Infrastructure
05/07/2020 - Carnival swamped with Bookings after announcing August return
05/07/2020 - Covid-19 Quintana Roo Cases
05/04/2020 - Vacation Clubs Prepare to reopen in June
05/01/2020 - Hotels launch "Come 2 Cancun" Campaign with 2x1 Promos
05/01/2020 - More beds & ventilators than patients who need them
04/30/2020 - Cancun and Playa del Carmen will Open on June 1st
04/24/2020 - Opening Dates for Cruise Lines
04/21/2020 - Municipalities Weigh Return to Normal
04/20/2020 - Royal Caribbean Itinerary Updates
04/12/2020 - Schools and Labors will resume between May 17 to June 1
04/12/2020 - Coronavirus Cases in Quintana Roo
04/09/2020 - Cancun Airport Moves Operations to Terminal 4
04/02/2020 - Cancun Beaches are Strictly Forbidden
04/01/2020 - Coronavirus Cases in Cancun, April 1st
04/01/2020 - Public Security blocks Beaches and Avenues in Cancun
03/31/2020 - 46 Cases of Covid-19 in Quintana Roo
03/30/2020 - Cancun Airport reduces Operations in Terminals 3 and 4
03/30/2020 - No more than 8 Passengers per Van
03/30/2020 - 44 Cases of COVID-19 in Quintana Roo
03/29/2020 - Cancun: Half of the Flights than in a Normal Day
03/29/2020 - Quintana Roo has 42 COVID-19 Positie Cases
03/28/2020 - Endangered Species take a stroll in Cancun
03/28/2020 - Public Transportation in Cancun Reduces Operation
03/27/2020 - Hotel Occupation lowers due to Coronavirus in Cancun
03/27/2020 - More than 30 Hotels Close in less than 24 Hours
03/26/2020 - Let's cut the Coronavirus Transmission in Cancun
03/26/2020 - Restrictions for Alcohol Consumption in Quintana Roo
03/26/2020 - 24 Cancun Hotels Close
03/26/2020 - Alcohol Ban in Quintara Roo
03/26/2020 - 27 Cases of Covid-19 Confirmed in Quintana Roo
03/25/2020 - 27 Cases of Coronavirus in Quintana Roo
03/25/2020 - Closing of Hotels in Mexico due to Covid-19 Continues
03/25/2020 - Cancun Hotel Occupancy at 13.6%
03/25/2020 - Catamarans & Tour Boats won't be able to dock in Isla Mujeres
03/25/2020 - Mayor of Isla Mujeres Cancels Vessel Crossings to Island
03/24/2020 - Coronavirus Cases in Cancun
03/24/2020 - INAH Announces Closing of 18 Archaeological Zones
03/23/2020 - Covid-19 Cases Double in Cancun
03/23/2020 - 11 Cases of Coronavirus in Quintana Roo
03/23/2020 - 44,000 Hotel Rooms in Quintana Roo closed due to Covid-19
03/23/2020 - Cancun: Hotel Closings will last up to 6 Weeks
03/23/2020 - 193 Archeological Zones are closed due to COVID-19
03/22/2020 - COVID-19 Flight Cancellations by Region and Airline
03/22/2020 - Empty Beaches in Cancun while Restaurants are Closed
03/21/2020 - Xcaret Grousp Closes Parks in Cancun and Riviera Maya
03/20/2020 - Hotels in Cancun Closed due to Covid-19 Coronavirus Emergency
03/20/2020 - Bars are Closed and Restaurants Shorten their Schedule
03/20/2020 - Cozumel remains Coronavirus-Free
03/20/2020 - 24 Flights Canceled in Cancun Airport due to Coronavirus
03/20/2020 - 20 March 2020 Cruise Arrivals to Mexico are suspended
03/20/2020 - Taxi Drivers receive sanitary precautions training
03/19/2020 - Cozumel: No Businesses will close due to Coronavirus
03/19/2020 - Playa del Carmen remains free of COVID-19 Cases
03/19/2020 - No Curfew or Alcohol ban in Cozumel
03/18/2020 - Thermometers ready in Cancun International Airport
03/17/2020 - Last Cruise Ship Arrives in Cozumel
03/17/2020 - Cancun will continue to welcome tourists
03/16/2020 - Restaurants are Operating Regularly

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