CORONAVIRUS - CANCUN

Last Updated: October 21, 2020 

On this page we bring you the latest updates on COVID-19 and the Coronavirus in Cancun Mexico, including the tourist areas of Playa del Carmen, Cozumel and the Riviera Maya.

A visit to the ancient Mayan ruins is one of the top attractions in Cancun. The adventures continue in the Mayan World! now you can come and enjoy one of the seven wonders of the world. Chichen Itza is open and receiving tourists from all over the world! Check our tours here.

Cancun, Playa del Carmen and Riviera Maya
are open to tourists.



Yes, we are open SEE ACTIVITIES

Cancun is the first destination in the Americas certified by the World Travel and Tourism Council (WTTC) as a Safe Destination, and have already reopened to international tourism.

On June 8th, Cancun, Riviera Maya and Cozumel reopened many hotels including the beaches at the resorts, and all amenities. All cities including Costa Maya, Cancun, Cozumel, Playa del Carmen and Riviera Maya are welcoming tourists from the United States and Canada, and most hotels, activities, restaurants and beaches are already open. Keep reading for full details.

Click below to see our different available services:
SEE ACTIVITIES

We are open and booking 7 days a week! You can also book securely online through our website 24/7. There is never a charge to change your dates, and if for any reason your trip is delayed or cancelled due to COVID-19, you can get a credit or cancel most activities free of charge. There is no risk to book with us.



Cancun Coronavirus COVID-19 Latest Updates

Population: 891,000 | Active Cases in Cancun: 265
Source: Quintana Roo Health Department

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Date Recorded: July 13th




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What is happening in Cancun?

Cancun Coronavirus Update

Airports & Flights — Cancun International Airport (CUN)


The airport is open and receiving flights daily. Currently, the Cancun Airport is hosting 59 arrivals daily, 34 domestic and 25 international. European flights are now running. Anti-COVID sanitary protocols are in place at the airport, and health officials are conducting passenger screenings.

Currently you can get to Cancun International Airport (CUN) from the USA and Canada with the following Airlines:

  • Air Canada: via Toronto (YYZ), Monrtreal (YUL), Vancounver (YVR), Calgary (YYC), and Winnipeg (YWG)
  • Air Transat
  • Alaska Airlines: via Los Angeles (LAX)
  • American Airlines: via Dallas (DFW), Miami (MIA), Philadelphia (PHI), Charlotte (CHT) or Chicago (ORD)
  • Delta/AeroMexico: via Mexico City (MEX)
  • Delta Airlines: via Atlanta (ATL)
  • Jet Blue: via New York (JFK) or Orlando (ORL)
  • Southwest Airlines: booking flights to Cancun from July 3rd, onwards
  • Spirit Airlines via Fort Lauderdale (FLL), Atlanta (ACY), New York (LGA), Houston (IAH), Dallas (DFW), Fort Lauderdale (FLL), Detroit (DTW), Baltimore (BWI), or Chicago (ORD).
  • Sun Country Airlines
  • Sunwing
  • United Airlines: via Houston (IAH)
And from other countries with the following airlines:

  • Copa Airlines from Panama City
  • Volaris, VivaAerobus and AeroMexico from several Mexican cities
  • TropicAir from Belize City, Belize
  • Aerolineas Argentinas from Buenos Aires, Argentina
  • Evelop Airlines from Madrid, Spain
  • FlexFlight from Lisbon, Portugal
  • Wingo from Bogota, Columbia



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Airfare – Deals | If you are thinking about traveling to Cancun in the near future, we found some great deals that could save you a lot of money in both flights and your hotel. Check out the following promos:


Cancun Coronavirus Update

Cancun Hotel Reopening Dates 2020 —


Hotels in Cancun, Cozumel, Isla Mujeres, Playa del Carmen, and the Riviera Maya started reopening on June 8th. Some major resorts will wait a little longer to reopen, given that they need to build up 60% occupancy, but will be gradually reopening in the upcoming weeks.

Hotel common areas and beaches will be open and set up with adequate spacing between chairs and people to maintain recommended social distance.

If you want specific information about a hotel, we suggest you call them. You can see your Cancun or Riviera Maya hotel's information in the list below:

HOTELS NOW OPEN

  • Allegro Cozumel
  • Allegro Playacar
  • Aloft Cancun
  • Acanto P. del Carmen
  • Ambience Suites
  • Aquamarina Beach
  • Azul Beach
  • Azul V. Esmerelda
  • Banyan Tree Mayakoba
  • Barcelo Maya Beach
  • Barcelo Maya Caribe
  • Barcelo Maya Colonial
  • Barcelo Maya Riviera
  • Barcelo Maya Tropical
  • Beach Palace
  • Blue Diamond
  • Breathless Riviera Cancun
  • Cancun Avenue
  • Crown Paradise
  • Cancun Handall
  • Cancun International Suites
  • Caoba Bonampak
  • Catalonia Playa Maroma
  • Catalonia Priveleged
  • Catalonia Riviera Maya
  • Catalonia Royal Tulum
  • Catalonia Yucatan Beach
  • City Express
  • City Express Plus
  • Colonial
  • Comfort Inn
  • Courtyard Cancun Airport
  • Cozumel Palace
  • Desire Riviera Maya
  • Desire Riviera Maya Pearl
  • Dos Playas
  • Dreams Natura
  • Dreams Playa Mujeres
  • Dreams Puerto Aventuras
  • Dreams Riviera Cancun
  • Dreams Sands Cancun
  • Dreams Tulum
  • Dreams Vista Cancun
  • El Batab
  • El Dorado Casitas
  • El Dorado Maroma
  • El Dorado Royale
  • El Dorado Seaside
  • El Dorado Villa Maroma
  • Emporio Cancun
  • Excellence Playa Mujeres
  • Fairfield Inn
  • Fairmont Mayakoba
  • Fairmont Heritage Place Mayakoba
  • Fiesta Americana Cancun Villas
  • Finest Playa Mujeres –
  • Flamingo Cancun
  • Four Points by Sheraton
  • Generations Riviera Maya
  • GR Caribe
  • Grand Esmerelda
  • Grand Residences
  • Gran Palladium Colonial
  • Grand Palladium Costa Mujeres
  • G. Palladium Kantenah
  • G. Palladium White Sands
  • TRS Yucatan Hotel
  • Grand Velas R.M.
  • Gotas de Sal
  • Fiesta Americana Coral Beach
  • Hacienda Cancun
  • Hampton Inn
  • Hard Rock Hotels
  • Haven Riviera Cancun
  • Hilton Playa del Carmen
  • Holiday Inn Arenas
  • Hotel La Semilla
  • Hotel Xcaret
  • Hyatt Zilara Cancun
  • Hyatt Ziva Cancun
  • Iberostar Grand Paraiso
  • Iberostar Resorts
  • Iberostar Selection Cancun
  • Iberostar Paraiso Beach
  • Iberostar Paraiso del Mar
  • Iberostar Paraiso del Mar
  • Iberostar Paraiso Lindo
  • Iberostar Paraiso Maya
  • Ibis Cancun Centro
  • Imperial Laguna
  • Imperial Las Perlas
  • Isla Mujeres Palace
  • Jardin
  • JW Marriott
  • Kavia Cancun
  • La Quinta Cancun
  • Le Blanc Spa Resort
  • Live Aqua Cancun
  • Luxury Akumal
  • Maya Caribe
  • Maria de Lourdes
  • Margaritaville Island
    Reserve Riviera Cancun
  • Marriott Cancun
  • Moon Palace
  • Nizuc Cancun
  • Now Emerald Cancun
  • Now Jade Riviera Cancun
  • Now Natura Riviera
  • Now Sapphire Riviera Cancun
  • NYX Cancun
  • Occidental Cozumel
  • Occidental Tucancun
  • Occidental Xcaret
  • Occidental Costa Cancun
  • Palafitos
  • Paradisus Cancun
  • Papaya Playa P.
  • Playacar Palace
  • Plaza Carillos
  • Plaza Kokai Cancun
  • Posada Irma
  • Ramada Cancun
  • Real Inn
  • Reflect Cancun
  • Renaissance Cancun
  • Ritz Carlton
  • Royal Cancun
  • Royal Hideaway
  • Royal Hideaway Playacar
  • Royal Islander
  • Royal Sands
  • Riu Cancun
  • Riu Caribe
  • Riu Dunamar
  • Riu Lupita
  • Riu Palace Las Americas
  • Riu Palace Peninsula
  • Riu Palace Riviera Maya
  • Riu Playacar
  • Riu Tequila
  • Riu Palace Mx.
  • Secrets Akumal Riviera
  • Secrets Aura Cozumel
  • Secrets Capri R. C.
  • Secrets Maroma R. C
  • Secrets Playa Mujeres
  • Secrets The Vine
  • Suites Alborada
  • Sunscape Akumal R. M.
  • Sunscape Sabor Coz.
  • Sun Palace
  • Panama Jack Cancun
  • Panama Jack Playa
  • Temptation Cancun Resort
  • The Grand at Moon Palace
  • Tropical Caribe
  • TRS Coral Hotel
  • Turquoize Cancun
  • Villas del Palmar
  • Viva Wyndham Maya
  • Westin Cozumel
  • Westin Lagunamar
  • Westin Resort & Spa
  • Wyndham Garden Playa del Carmen
  • Xbalamque
  • Xolumado
  • Zoetry Paraiso Bonita
  • Zoetry Villa Rolandi

HOTELS OPENING SOON


Bahia Principe


  • Gran Coba – Nov. 1
  • Sian Ka’an – Nov. 1
  • Grand Tulum – Nov. 1

Blue Bay Resorts


  • Hideaway Royalton Riviera Cancun
  • Royalton Riviera Cancun


Excellence Collection

  • Beloved Playa Mujeres – Aug. 28
  • Excellence El Carmen – Aug.28
  • Excellence Riviera C. – Aug. 28

DEAL! 15% Off Coupon
  • Iberostar Cozumel – Nov. 1
  • Iberostar Quetzal
  • Iberostar Tucan

Marriott Resorts

  • Armar House – Nov. 20

Serenis Resorts


DEAL! 20% Off Pre-Bookings
Wyndham Hotels





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Hotels – Deals | If you are planning a trip to Cancun in the near future, hotels are offering some really amazing deals that are normally hard to find: discounts up to 70%, no cancellation fees, no rescheduling charges, 2x1 in stays, and more. Check these out:


Cancun Coronavirus Update

Ferry Schedules - Playa del Carmen, Cozumel, Puerto Juarez


Ferries are continually operating between Playa del Carmen and Cozumel. Ferry Schedules go as follows: Wijnet will service the even days of September (2, 4, 6, and so on), and Ultramar the odd days of September (1, 3, 5, and so on). Their schedules will go as follow:

Winjet
Playa del Carmen Cozumel
9:00 AM
11:00 AM
1:00 PM
5:00 PM
7:00 PM
9:00 PM
8:00 AM
10:00 PM
12:00 PM
4:00 PM
6:00 PM
8:00 PM
 
Ultramar
Playa del Carmen Cozumel
9:00 AM
11:00 PM
1:00 PM
5:00 PM
7:00PM
9:00PM
8:00 AM
10:00 PM
12:00 PM
4:00 PM
6:00 PM
8:00 PM

For the route Puerto Juarez - Isla Mujeres, the Ferry Schedules go as follows:

Ultramar
Puerto Juarez Isla Mujeres
6:30 AM
7:00 AM
8:00 AM
9:00 AM
10:00 AM
11:00 AM
12:00 PM
1:00 PM
2:00 PM
3:00 PM
4:00 PM
5:00 PM
6:00 PM
7:00 PM
9:00 PM
 
7:00 AM
8:00 AM
9:00 AM
10:00 AM
11:00 AM
12:00 PM
1:00 PM
2:00 PM
3:00 PM
4:00 PM
5:00 PM
6:00 PM
7:00 PM
8:00 PM
10:00 PM
 

Our advice is to also check the websites and social media, since these schedules are subject to change, due to the current situation.

Cancun Coronavirus Update

Reopening of Bars & Restaurants in Cancun —


Restaurants in Cancun, Playa del Carmen and the Riviera Maya are gradually reopening under the implementation of strict sanitary protocols including social distancing, 60% capacity and hygienic guidelines to keep you safe. For the meantime, occupancy level is limited as a preventive measure.

While restaurants are open, night clubs, casinos and bars are starting to reopen such as Coco Bongo and Mandala Beach Club. Bars at resorts are already opened and set up for social distancing.

Cancun Coronavirus Update

Cancun Tours and Excursions —


Cancun, Playa del Carmen, and the Riviera Maya are already welcoming international tourists from the United States and Canada. The health protocols are in place, businesses have been certified after implementing a protocol of around 150 different measures to ensure the safety of guests and staff.

We have so many adventures waiting for you! SEE ACTIVITIES!

Mayan Ruins. In order to maintain social distancing guidelines, large attractions such as the Mayan Ruins Sites of Chichen Itza, and Coba and Tulum are already open with a 60% capacity.

Theme Parks. Xcaret Park is already open and welcoming visitors. Other Parks and Attractions such as Xel-Ha, Xplor, Xenses, Xoximilco, and Garrafon are already open, as well.

Dolphin Swims are available.

Water Sports are already operating.


For further information don't hesitate to Contact Us, or send us an Email, and we will answer your questions.

Public Transportation is running in a normal schedule with a reduced capacity of 50% per vehicle.

Cancun Coronavirus Update

Cruise Ships Schedule for Costa Maya and Cancun, 2020 —


Costa Maya Cruise Ship Schedule

The following cruise ships were scheduled to make port in Costa Maya this summer, and will resume sailings as follows:

Carnival Cruise Lines – October 1st

  • Carnival Breeze
  • Carnival Fantasy
  • Carnival Freedom
  • Carnival Valor
Royal Caribbean Cruise Lines – September 15

  • Liberty of the Seas
  • Harmony of the Seas
  • Enchantment of the Seas
  • Majesty of the Seas
Other Cruise Lines

  • Norwegian Breakaway – September 15
  • Virgin Voyages Scarlet Lady – September 15

All other sailing dates are unaffected.

For Cozumel Cruise Ship Reopenings see our Coronavirus COVID-19 Updates for Cozumel, Mexico



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Cruise Lines – Deals | Interested in taking a cruise ship when it's safe to travel again? You can plan your trip ahead of time and take advantage of these amazing deals the following companies are launching.


Coronavirus (COVID-19) FAQs


Q: Is there Coronavirus (COVID-19) in Cancun?
A: While infection rates are low compared to most areas in the US, nowhere in the world is completely free of COVID-19. In an area with a population of over 800,000 Cancun currently has 265 active cases of COVID-19 that are in quarantine or being treated, and 4634 people have recovered since the COVID-19 pandemic began, according to the health department statistics. Visit Official State Source Here.

Q: Is it safe to visit Cancun, Playa del Carmen and the Mayan Riviera right now with the Coronavirus?
A: While nowhere is completely free of coronavirus in this day and age, infection rates are low compared to the US, and all businesses must be certified by the health authorities as having met strict health protocols before being allowed to reopen. Cancun is taking your health and safety very seriously and is already the first destination in the Americas to be certified as a "Safe Destination" by the World Travel and Tourism Council (WTTC).

Q: Will I need to wear a mask in Cancun? Or on the airplane?
A: As in other countries right now including the U.S. and Canada, masks should be worn at times where social distancing is not available, for example in public areas where you will be walking or standing near other people than your family, such as airports, grocery stores, public transportation, or on airplanes. However you won't need to wear a mask if you are in a private area where social distancing is available, such as at your hotel, at the beach, on a guided tour or excursion, or while dining at a restaurant.

The staff will wear masks and gloves, including cleaners and restaurant workers, to keep you as safe and healthy as possible. You will want to Buy Masks and Hand Sanitizer to bring with you on your trip, but these will also be provided for you at your hotel or other locations if you forget them in your hotel room. The idea is to keep everyone as safe as possible, while at the same time not detracting from your vacation experience and making sure you have a great time.

Q: Will there be hand sanitizer available?
A: Yes, all businesses are required to provide hand sanitizer and you will have it in your hotel room. However, we still recommend you bring your own to use along the way, which you can buy online from shops like Z-skin, Sustainable Travel Store or Germproof.

Q: Are there other things I should think to bring with me?
A: Other than the usual things like a hat, sunglasses, swimwear, Biodegradable Sunscreen or After-Sun Lotion, you may want to consider boosting your immune system with a product like Airborne or Germ-Proof or with Vitamins, but as long as you bring hand sanitizer you should have all the precautions you need.

If you will be doing water activities we always recommend to bring a Rash Guard or Wet-Shirt to protect you from the sun and protect the environment, and you may wish to bring your own Snorkeling Gear, though it will be provided for you fully sanitized on our tours if you don't.


Q: Is the Cancun International Airport Open?
A: Yes. It is open to international and domestic flights under strict sanitary protocols.

Q: Are your Airport Transfers running?
A: Yes, all our transfers including Private Transfers and Shared Shuttles are available.

Q: Does the US have travel restrictions for international travel?
A: Not to Mexico. Airlines have been flying between the US and Mexico continuously. There is a restriction on land border crossings through September 28th, but this does not affect air travel.

Q: Will I need to wear a mask at the airport?
A: You should plan to wear a mask at the airport, and on the flight, since these are public places where limited social distancing is available. You will want to Buy a Mask and a travel-size bottle of Hand sanitizer to bring with you on your trip.

Q: Will they be testing at the airport?
A: When you arrive you will be quickly screened for symptoms. If you don't show symptoms, you will continue on to your Airport Transfer as normal. If you do show symptoms, you may be asked to undergo an extra screening which may include a rapid test just to make sure you are not contagious. If it is positive, you will receive guidance from a medical professional as to how to proceed.

Q: Will I need to quarantine?
A: Mexico has no requirements for quarantine on arrival or departure. If the unlikely event that you are symptomatic and test positive, you may be asked to self-quarantine at home or at your hotel. You can check with your airline to see if your home country has any requirements.

Q: What can I do to make sure I don't have any issues on my trip?
A: To make your travel go as smoothly as possible, we recommend you do a self-check for symptoms a day or two before you go to the airport, and also before you leave for your flight. If you have symptoms, go to the doctor and get tested. That way if you're positive, you can reschedule your trip and stay safe at home, and if you're negative you can bring your certificate with you on your trip.

You will be screened for symptoms upon arrival, but it is very unlikely that you would develop symptoms in a few hours while on the flight, so this will make sure you don't have any issues and can go on about enjoying your vacation.

Q: Are hotels in Cancun and the Mayan Riviera open right now?
A: Hotels have implemented all sanitary protocols and are already receiving guests such as: The Grand Moon Palace, HardRock, Playacar Palace, JW Marriot, and many others. If you want detailed information, check our section on Hotels.

A great initiative to further promote tourism is a special 2-for-1 promotion in stays in Cancun Hotels. Some of the participant Hotel chains include Moon Palace Cancun, The Grand at Moon Palace, Le Blanc Spa Resort Cancun, and Palace Resorts, among others.

Q: Are villas and vacation rentals in open in Cancun?
A: Villas, Air B&B, vacation rentals, bed and breakfasts are operating under the same protocols as hotels. The certified ones already began operating since June 8th, and the rest, are already opened.

Q: Will all the facilities at my hotel be available like normal? Will the bars and restaurants and spa be open?
A: Generally, yes. Most services and facilities will be available at all hotels. Make sure to check with your chosen hotel to be sure. Expanded health protocols will be in place for the safety and health of both you and the hotel employees, but you will be able to enjoy your hotel in the way you would expect.

Q: Won't it be crowded at my hotel? I'm worried about social distancing.
A: No. Hotels will be opening only to partial capacity in order to preserve social distancing.

Q: Are you open?
A: Yes. We are working remotely and ready to serve you 7 days a week from 8:00 AM to 5:00 PM (EST) with any questions you have. We are accepting bookings for all our Activities for all travel dates.

Q: Will all your tours and activities be running when I arrive?
A: Yes. Most tours and activities are already running including theme parks, watersports, adventure tours, and many more. Some others are planning to reopen in the beginning of September. However due to reduced volume, we strongly recommend to book well in advance of your tour date because if there are already bookings, then we can know there will be enough people to run that tour.

If everyone waits until the last minute, then it may be difficult for the tour operators to run some tours just because they didn't prepare staff and equipment since they thought they didn't have bookings that day.

Some tours that normally operate on a shared basis may be offered only on a private basis if demand isn't there, but most likely everything will be available, we just ask that you be flexible and patient in consideration of the situation.

Q: Will I be able to go snorkeling or go on a boat tour while I'm in Cancun?
A: Yes. Tours will be running as normal, just with less people on the tours than in other times, which is actually pretty nice.

Q: Are golf courses in Cancun open?
A: Yes they are, implementing the new sanitary protocols to ensure your safety.

Q: Can I cancel and get a refund if I can't visit due to Coronavirus?
A: Yes. We hope you will be able to change your date, in which case this is always free of charge. If not, then yes if COVID-19 disrupts your vacation plans you can cancel and receive a refund.

Q: Will I be able to bring a group or plan an event in Cancun this summer?
A: Yes. Cancun has special protocols in place to be able to accommodate groups and events such as weddings, including group tours and activities. Our Groups Team is here 7 days a week to advise you and help you set up your event. Even if you're not visiting this summer, you can still start planning to have that dream destination event in Cancun that you've been wishing for.

Q: Are restaurants and bars open in Cancun, Playa del Carmen and Riviera Maya?
A: Over 1,600 restaurants are already certified and operating. The remaining restaurants will continue to reopen as soon as they are in full compliance with the new safety and hygiene protocols including social distancing. Hand sanitizer will be available at the door.

Bars, night clubs and casinos are still closed except for those at your hotel that meet the current social distancing protocols. They will reopen at a future date depending on health protocols.

Q: Will I need to wear a mask while eating at a restaurant?
A: No. The restaurants are set up for social distancing, so you can relax and enjoy your meal with your family as normal. However as at home, you should put on Your Mask when walking by other people, such as when entering or leaving the restaurant or getting up to go to the bathroom, just in case.


Any questions we didn't answer? Contact Us and we're happy to help make this a great vacation experience for you in Cancun.



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