Cancun, Playa del Carmen and the Riviera Maya area will open to tourists in June, 2020.
Cancun is the first destination in the Americas certified by the World Travel and Tourism Council (WTTC) as a Safe Destination, and is ready to open its doors to international tourism.
On June 8th, Cancun and the Riviera Maya will reopen 64 hotels, and Cozumel will reopen 10 hotels, including the beaches and all amenities such as swimming pools and spas. All cities including Costa Maya, Cancun, Cozumel, Playa del Carmen and Riviera Maya will begin welcoming tourists from the United States and Canada.
WE ARE OPEN
We are open and taking bookings for all our Airport Transfers, Adventures and Groups 7 days a week, and you can book securely online through our website 24/7. There is never a charge to change your dates, and if for any reason your trip is delayed or cancelled due to COVID-19, you can cancel your tours and excursions free of charge. There is no risk to book with us.
Our advice: since many airlines are launching back their flights to Mexico in June, it is safe to start planning your travel as soon as June 8th. Many hotels are opening on June 8th with such deals as 2x1 Stays, so make sure to check those out.
For booking your activities, we advise you to do so before you arrive in Cancun. Our Airport Transfers, Tours, and Group Activities, will be running. However, capacity may be reduced, to promote social distancing, and operators may want to confirm guests before running some activities, so it's best if you do it with time. To book, you can do it online, in our secure booking system, or feel free to Contact Us, and we will gladly help you.
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All hotels and tourism businesses are to follow the sanitary protocols dictated by the Government and by the World Health Organization. Hotels that have passed the certification will gradually open to tourism, starting in June 8th. Occupancy will be limited to 50% to ensure social distancing.
Hotel common areas and beaches will be open and set up with adequate spacing between chairs and people to maintain recommended social distance.
For the meantime, 64 hotels in Cancun and the Riviera Maya will reopen by June 8th. If you want specific information about a hotel, we suggest you call them. You can see your Cancun or Riviera Maya hotel's expected reopening date in the list below:
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Ferries are continually operating between Playa del Carmen and Cozumel with an alteration in schedules: Wijnet will service the even days of June (2, 4, 6, and so on), and Ultramar the odd days of June (1, 3, 5, and so on). Their schedules will go as follow:
Playa del Carmen
Playa del Carmen
For the route Puerto Juarez - Isla Mujeres, the schedules go as follows:
08:00 AM 10:00 AM
04:00 PM 06:00 PM 08:00 PM
Our advice is to also check the websites and social media, since these schedules are subject to change, due to the current situation.
Bars & Restaurants —
Restaurants and bars in Cancun, Playa del Carmen and the Riviera Maya will gradually begin to reopen the first week of June, bringing their essential staff to prepare the establishments, implementing strict sanitary protocols including social distancing and hygienic guidelines to keep you safe.
Around 30% or 35% of restaurants are expected to start operating around the second week of June. All restaurants that begin reopening will be fully certified following the guidelines of the Government, as well as the ones provided by the World Health Organization
Tours and Excursions —
Cancun, Playa del Carmen, and the Riviera Maya will begin reopening on June 1st, and welcoming international tourists from the United States and Canada starting gradually after June 8th. The health protocols are in place, businesses have been certified after implementing a protocol of around 150 different measures to ensure the safety of guests and staff.
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Q: Is there Coronavirus (COVID-19) in Cancun?
A: While infection rates are low compared to most areas in the US, nowhere in the world is completely free of COVID-19. In an area with a population of almost 900,000 Cancun currently has 304 active cases of COVID-19 that are in quarantine or being treated, and 815 people have recovered since the COVID-19 pandemic began, according to the health department statistics. Visit Official State Source Here.
Q: Is it safe to visit Cancun, Playa del Carmen and the Mayan Riviera right now with the Coronavirus?
A: While nowhere is completely free of coronavirus in this day and age, infection rates are low compared to the US, and all businesses must be certified by the health authorities as having met strict health protocols before being allowed to reopen. Cancun is taking your health and safety very seriously and is already the first destination in the Americas to be certified as a Safe Destination" by the World Travel and Tourism Council.
Q: Will I need to wear a mask while I'm in Cancun? Or on the airplane?
A: Masks will not be required in Cancun due to enforcement of social distancing guidelines and strict sanitizing protocols. However, masks and gloves will be worn by some workers including people handling food, for example, in order to keep you as safe and healthy as possible.
You may be asked to wear a mask on the airplane due to individual airline regulations, but you won't be asked to wear one while you are in Cancun. You will want to Buy a Mask to bring with you in case of airports or other special circumstances though.
Q: Will there be hand sanitizer available?
A: Yes, all businesses are required to provide hand sanitizer and you will have it in your hotel room. However, we still recommend you bring your own to use along the way, which you can buy online from shops like Z-skin, Sustainable Travel Store or Germproof.
Q: Are there other things I should think to bring with me?
A: Other than the usual things like a hat, sunglasses, swimwear, Biodegradable Sunscreen or After-Sun Lotion, you may want to consider boosting your immune system with a product like Airborne or Germ-Proof or with Vitamins, but as long as you bring hand sanitizer you should have all the precautions you need.
If you will be doing water activities we always recommend to bring a rash guard or wet-shirt to protect you from the sun and protect the environment, and you may wish to bring your own snorkeling gear, though it will be provided for you fully sanitized on our tours if you don't.
Q: Is the Cancun International Airport Open?
A: Yes. It is open to international and domestic flights. However non-essential businesses remain closed through May so we recommend to wait until June for your vacation plans.
Q: I'm arriving in June. Are your Airport Transfers running?
A: Yes. Private Transfers are available right now and you will need to book them at least 24 hours in advance so that we can prepare them for your arrival. We will resume normal services on June 1st or shortly thereafter, so you can still book your shuttle.
Q: Does the US have travel restrictions for international travel?
A: Not to Mexico. Airlines have been flying between the US and Mexico continuously. However, due to low demand, many routes have been temporarily dropped by the airlines.
There is a restriction on land border crossings through June 22nd but this does not affect air travel.
Q: Are hotels in Cancun and the Mayan Riviera open right now?
A: Certified hotels are resuming operations in June 1st with their staff, and accepting reservations for June 8th or shotly therafter. For now, 64 hotels have confirmed reopening to international tourists by June 8th. The rest of hotels will gradually start reopening and accepting reservations.
Q: Are villas and vacation rentals in open in Cancun?
A: Villas, Air B&B, vacation rentals, bed and breakfasts are operating under the same protocols as hotels. They must also be certified by the health authorities to be complying with the health protocols, and then they can open on June 8th.
Q: Will all the facilities at my hotel be available like normal? Will the bars and restaurants and spa be open?
A: Yes. All expected services and facilities will be available at all hotels. Expanded health protocols will be in place for the safety and health of both you and the hotel employees, but you will be able to enjoy your hotel in the way you would expect.
Q: Won't it be crowded at my hotel? I'm worried about social distancing.
A: No. Hotels will be opening only to partial capacity in order to preserve social distancing.
Q: Are you open?
A: Yes. We are working remotely and ready to serve you 7 days a week Monday to Friday from 7:00 AM to 4:00 PM (EST) and Saturday to Sunday from 7:00 AM to 11:00 AM (EST) with any questions you have. We are accepting bookings for all our activities for travel dates in June and onward.
Q: Will all your tours and activities be running when I arrive?
A: Yes. We expect all tours and activities to resume June 8th or shortly thereafter, including fishing and water activities. However due to reduced volume, we strongly recommend to book well in advance of your tour date because if there are already bookings, then we can know there will be enough people to run that tour.
If everyone waits until the last minute, then it may be difficult for the tour operators to run some tours just because they didn't prepare staff and equipment since they thought they didn't have bookings that day.
Some tours that normally operate on a shared basis may be offered only on a private basis if demand isn't there, but most likely everything will be available, we just ask that you be flexible and patient in consideration of the situation.
Q: Will I be able to go snorkeling or go on a boat tour while I'm in Cancun?
A: Yes. All tours will be running as normal starting in June, just with less people on the tours than in other times, which is actually pretty nice
Q: Are golf courses in Cancun open?
A: They will be open when you arrive in June.
Q: Can I cancel and get a refund if I can't visit due to Coronavirus?
A: Yes. We hope you will be able to change your date, in which case this is always free of charge. If not, then yes if COVID-19 disrupts your vacation plans you can cancel and receive a refund.
Q: Will I be able to bring a group or plan an event in Cancun this summer?
A: Yes. Cancun has special protocols in place to be able to accommodate groups and events such as weddings, including group tours and activities. Our Groups Team is here 7 days a week to advise you and help you set up your event. Even if you're not visiting this summer, you can still start planning to have that dream destination event in Cancun that you've been wishing for.
Q: Are restaurants and bars open in Cancun, Playa del Carmen and Riviera Maya?
A: When you arrive in June, all the restaurants, bars, and shops will be open for your enjoyment, in full compliance with the new safety and hygiene protocols including social distancing.
Any questions we didn't answer? Contact Us and we're happy to help make this a great vacation experience for you in Cancun.